APPLY VACANCIES AT HOME CHOICE AND EARN UP R7000
Description
Purpose of the role
The ideal seeker for this part will be responsible for converting guests visiting the exchange into a trade through palpable product demonstration meeting the deals targets and for easing order captures, attestation gathering and administration. You’ll need to ascertain our guests immediate need and have clear direction on product pricing and offers as aligned to roster to be suitable to vend features and benefits of each product and order. You’ll also give client query resolution as well as prisoner client payments and refunds credits.
Manage the client trip account opening and order processing
– Insure guests are saluted on entry. insure that her immediate need is caught on insure products are visually displayed as in that of the roster
NTF guests are to be encouraged/ incentivised to open an account
insure pricing is correct on product and ascertain guests ATB give client backing with respects to investiture payments, query resolution, order processing and goods returned insure that the client services and support service position agreements are in place and are achieved insure a professional, polite, and effective service is offered by acting as an minister
insure guests are supported at tone- help alcove grease diurnal administration duties aligned to client service, vetting, order and query resolution insure you meet business objects whilst maintaining a high position of client satisfaction when marketing and creating Exchange mindfulness.
Product knowledge and pricing operation
– Insure that you’re up to date with the roster and HomeChoice Products specific to your product order insure that you’re apprehensive of product features and benefits, including Electronics, and are suitable to vend with conviction
insure sufficient and over to date training is driven by yourself with respects to products featured as well as completely informed around insurance, lawfulnessetc.
insure that you’re apprehensive of any contender products and understand how to over vend insure that pricing and offers are aligned to roster and price changes offers are actioned consequently
– Visual Retailing & Housekeeping
insure that products are visually retailed in agreement to VM policy
insure housekeeping norms are stuck to in agreement with policy
– Meet functional edge constantly reach performance targets and norms relating to productivity, adherence, reversal time and quality
– Always insure that any outstanding tasks are over to date
– Cleave to all service position agreements Constantly and proactively communicate ways to ameliorate edge in our performance, procedures and systems insure compliance norms and legislative conditions are stuck to and met against agreed quality marks
– Always make sure that the correct information is bear to guests
– Acquire and directly capture all necessary information Insure current canons and order forms or constantly in stock and displayed consequently insure that you’re 100 clued in diurnal operations with respects to click & collect procedure insure a professional, polite and effective service is offered by acting as an minister.
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Give an exceptional client experience
– Take responsibility by icing that advice is always given in the guests stylish interest
– Handle expostulations meetly to insure that positive results are achieved whilst maintaining client satisfaction
– Continuously work towards perfecting the client experience and service delivery
– Always make sure that the correct information is bear to guests
– Acquire and directly capture all necessary information insure that all admin and reporting is conducted timeously and in agreement with needed processes and procedures
– Cleave to programs, procedures and all business norms and conditions
insure that your appearance is aligned to staff policy, are wearing staff uniforms & name colophons as supplied by HomeChoice
– Housekeeping
– Dusting of displays
– Wiping of CS and client touch point areas( Covid hourly)
– Mopping of bottoms
– Broad of bottom
– Vacuuming of bottom
– New Business activatons
Influence the public to increase bases into your store. Engage the public on product and juggernauts
– Goods returns & administration
– Manage client returns administration and stock returns to WFS/ GR book checkups
WFS Feedback
– Process GR – Refunds/ Credit client”
– Assessment process completion
insure that Assessments are proved on guests regard
– See that assessments are posted and collected timeously”
– Stock managementStock orders, taking constraints into consideration similar as storehouse space and stock on hand
Assembling of goods delivered for Exchange bottom
– Maintaining Storeroom according to Business norms
– Replenishing of reserves for breakages
insure all Visual Display Stock is scrutinized in & all paperwork has been inked & filed insure that bottom check & stock take on Click & Collect parcels are done daily
– Feedback to be transferred to Admin Manager & any disagreement reported
insure that yearly Click & Collect numbers are transferred to HCDC Inventory Manager
Ensure diurnal duties as per Storeroom canon is stuck to
– Insure all cover’s are captured & Click Collect parcels progressed stickers are completed & pasted on Click & Collect parcels insure all Click & Collect parcels are scrutinized same day as delivery
insure delivery note of Click & Collect is passed onto Showroom Salvage staff to communicate guests for collection diurnal insure that Storeroom housekeeping norms are kept insure all GR’s are reckoned & transferred to HCDC diurnal insure all communication regarding stock is posted to HCDC & Showroom Management
– Ensure Security is present when deliveries take place insure that security girding opening and ending procedure is stuck to as well as security in general is constantly communicated to staff, run yearly exigency procedures to insure staff are equipped to deal with any security issues
Administration & Reporting
– Receipting deliveries from DC
– Receipting goods return with Security
– Liaising with Admin Manager on Parcels for Click & Collect
– Overseeing stock transfers to and from the DC as per policy, insure Stock Take are completed regularly in line with set KPA’s
Conditions
– Grade 12/ Matric( minimal needed)
2- 5 Times experience in retail
– Must be available to work shifts, weekends and public leaves
– Working in the homewares retail assiduity would be profitable
– Attribute & Behavior’s
– Energetic with a positive station
conclusive
– Capability to work singly as well as within a platoon
– Excellent communication chops
– Good logical capability and attention to detail.
Closing date: Not Specified
